GENERAL SHIPPING INFORMATION

Orders placed in India are catered to by safe and reliable courier companies like Blue Dart.

PAYMENT TERMS

We offer safe and secure credit, debit and internet banking options for Visa and MasterCard holders. We also accept payments through PayTM.

ORDER CONFIRMATION AND SHIPPING

We will send an email confirming your order and may contact you to confirm this before shipping the products. We would also be happy to track your shipment and will provide you with any assistance you may require post ordering. We will do our very best to update you on the status of the shipment via the email address you would have provided us with.

TAXES

All prices are including tax. 12% GST.

DELIVERY TIME

We try our best to ship our pieces to you within 2-3 weeks. The shipping time for customized orders and out of stock products would however be longer and we would keep you posted about the approximate delivery date post ordering as well. These delivery times are subject to location, distance and our logistics partners. We are not liable for any delays in delivery by the courier company/postal authorities but will help you track down a package through our partner courier services.

EXCHANGES & RETURNS

We invest a great deal of love and care in the making of each piece. As a company policy we do not provide refund on any product sold. Although we are happy to exchange the pieces for you if you are unsure of the size or if there is any manufacturing defect.

DISCLAIMER :

  • If a piece is exchanged once, it cannot be exchanged the second time.
  • Please note that not all products are eligible for exchange. All made to order products are non returnable and non exchangeable. In order to maintain fairness to our artisans and craftsmen, as well as keep our prices fair, many items are “Final Sale.” Please make it a point to understand which products are eligible for returns before purchasing.
  • All custom made orders are non-returnable.

HOW TO EXCHANGE?

You must inform us within 7 days of delivery of the product. Please send us an email to shubhi@madebycuin.com with order no and attach an image of the piece purchased. Once you have mailed us, we will help you out with the return address and procedure on the same email. The cost for shipping the product back to us is to be borne by you. When we deliver your corrected pair, we will take care of the shipping. Please ensure that the product is in its original condition and packaging. Item(s) which show signs of wear and/or being worn before will not be eligible for returns or exchanges. We would require all original papers to be returned with the product. CUIN reserves all rights to inspect the condition of the product before processing any returns or exchanges.. As a company policy we do not provide refund on any product sold.

INTERNATIONAL ORDERS

For all our clients outside of India who would like to place an order; we request you to kindly get in touch with us on the following mediums – Email ID – shubhi@madebycuin.com WhatsApp – +91-9811071299
Kindly Note –
  • We don’t do free international shipping. The cost of the courier needs to be bourne by the customer.
  • Your card will be billed by Paypal when your payment is confirmed and subsequently the package will be shipped to its final international destination.
  • We try our best to ship our pieces to you within 3-4 weeks.
  • The shipping time for customized orders and out of stock products would however be longer and we would keep you posted about the approximate delivery date post ordering as well. These delivery times are subject to location, distance and our logistics partners.
  • You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers). CUIN has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
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